WHAT WE OFFER
Customer Traac is your virtual BDC, providing call answering and appointment scheduling by customer service professionals. Our agents are well-prepared to gather all the appropriate information your service staff needs for a positive, effective service experience for your customers.
Our account representatives and on-demand help desk provide you the support you need to reach the full potential of our service and maximize efficiency and revenue of your service operations.
We customize our service to meet the unique needs of your business, including introduction of service specials and specialized questions geared to providing your staff all the information they need to best serve your customers in the service drive.
- We record our calls for quality and training purposes.
- We train our agents to be customer service professionals.
- Our quality control team ensures our agents listen and document the customers’ concerns quickly and accurately. We coach and instruct our agents to follow dealership policies (specified by you) regarding pricing, promise times and warranty coverage.
- If a guest has a question we cannot answer, their call is immediately transferred to the appropriate person at your dealership.
- Service advisors are free of burden of burden of answering calls and can focus on the customer in the drive
- Maximize shop loading – increase use of typically unscheduled times
- Increased sales – introduction of service specials, and increased opportunities for service advisors to up-sell, results in a typical increase of 20% in average repair order
- No missed calls means no missed service opportunities
- High-quality scheduling means fewer missed appointments
- Improved customer satisfaction – no long hold times for appointment scheduling and better delivery of service in the drive