CALL VOLUME HELP

What to do when your call volume is too high to handle.

What is Call Volume?

Call volume is how many calls are coming through your business in a certain amount of time. Call volume can fluctuate depending on the time of day, or even the time of year. Special holiday deals, or end of year sales can boost call volume exponentially, but then drop back down right after the surge. No matter the amount, it's important to be well-equipped to handle the calls coming into your dealership.

Customer Traac has highly-trained customer service agents at the ready on any given day, at any given time. They are well-prepared to answer calls timely and efficiently, while providing industry leading service to your customers.

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Answer your calls. Fill your schedule. Increase profitability.

"Customer Traac lets my advisors forget about the phones and stay in the drive where they belong. Their support has been instrumental in helping us manage our growth over the last couple years."

HOW A CONTACT CENTER CAN HELP

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High Call Volume

A Business Development Center like Customer Traac can help alleviate heavy call volume by answering calls that otherwise could pull salespeople, and sales managers away from the floor. We have become leaders in the industry and can answer any questions, inquiries, and specific requests regarding car service needs and timelines. This removes a lot of the time spent in the dealership on customer service issues that can pull focus away from the selling of cars, which in-turn opens up availability to make more sales and keep moving inventory. When your dealership sales team or in-house customer service is getting high volumes of calls for questions on top of inquiries, it can be hard to function efficiently. Let Customer Traac take care of those calls for you.

Seasonal Spikes in Calls

Certain times of the year have a spike in call volume, and require more coverage on phones and emails. Customer Traac can make these seasonal shifts in call volume much easier because there’s no need to have employees work overtime, or hire more staff or temporary employees for extra coverage during that time. Customer Traac's highly trained teams are able to prioritize those spikes in volume before they happen with simple shifts in staff and you won’t need to worry about finding that extra coverage.

Outbound Calling Campaigns

Continuing the conversation with existing customers is key to maintaining that relationship and customer retention. Outbound campaigns can be highly effective for improving your service department’s sales in that it puts the power back in the hands of the dealership. Customer Traac knows that major opportunities for outbound campaigns can often be lost in the shuffle, but it's crucial to reach out to recent website leads, customers who purchased a car but never scheduled service, and customers who haven't scheduled service in 6 months or more. The potential of recurring business within these situations is very high and outbound campaigns can capture those customers.

Follow-Up Calls

Business centers like Customer Traac focus heavily on follow-up calls. Appointment confirmations and following up on no-shows are key to customer retention, and to continue bettering customer service practices and approaches. A call center has the time and resources to focus on following up with customers far more than an in-house agent may have. Outbound campaigns are equally as important to customer retention and satisfaction as keeping up with in-bound traffic and calls.

Why Choose Customer Traac?

For over 25 years, Customer Traac has shown to improve performance and profitability in dealerships across the country thanks to their expertise in the industry, highly knowledgeable and professional team, and their scalability that helps keep dealerships doing what they do best - selling cars!

OUR VIRTUAL AUTOMOTIVE BDC IS YOUR COST-SAVING SOLUTION TO INBOUND AND OUTBOUND CALL MANAGEMENT

Over the course of 25 years, Customer Traac has helped hundreds of automotive dealerships across the country improve performance and profitability.

CONVERT MORE CALLS TO APPOINTMENTS

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ANSWER YOUR CALLS

All your calls answered - no long waits, no dropped calls, no missed opportunities

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FILL YOUR SCHEDULE

Convert more calls to appointments, load your shop effectively - every day

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INCREASE PROFITABILITY

Sales per repair order increases when calls are answered and service advisors can focus on the guest

SOME OF OUR SATISFIED CUSTOMERS