*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

  html { scroll-behavior: smooth; }

  body {
    font-family: var(--font-body);
    color: var(--text);
    background: var(--white);
    line-height: 1.65;
    font-size: 16px;
  }

  /* ── NAV ── */

  .btn {
    display: inline-block;
    font-family: var(--font-head);
    font-weight: 700;
    font-size: 14px;
    letter-spacing: 0.4px;
    padding: 11px 26px;
    border-radius: 4px;
    text-decoration: none;
    transition: all 0.2s;
    cursor: pointer;
    border: none;
  }
  .btn-accent { background: var(--accent); color: var(--white); }
  .btn-accent:hover { background: var(--accent-hover); transform: translateY(-1px); box-shadow: 0 4px 14px rgba(46,196,168,0.35); }
  .btn-outline-white { background: transparent; color: var(--white); border: 2px solid rgba(255,255,255,0.6); }
  .btn-outline-white:hover { border-color: var(--white); background: rgba(255,255,255,0.08); }
  .btn-outline-navy { background: transparent; color: var(--navy); border: 2px solid var(--navy); }
  .btn-outline-navy:hover { background: var(--navy); color: var(--white); }
  .btn-white { background: var(--white); color: var(--navy); }
  .btn-white:hover { transform: translateY(-1px); box-shadow: 0 6px 20px rgba(0,0,0,0.15); }

  /* ── HERO ── */
  .hero {
    background: linear-gradient(135deg, #0e2240 0%, #1c3a5f 45%, #254d7a 100%);
    color: var(--white);
    padding: 90px 40px 90px;
    text-align: center;
    position: relative;
    overflow: hidden;
  }
  #hero-canvas {
    position: absolute;
    inset: 0;
    width: 100%; height: 100%;
    pointer-events: none;
    opacity: 0.7;
  }
  .hero-inner { position: relative; max-width: 880px; margin: 0 auto; }

  /* breadcrumb */
  .breadcrumb-strip {
    background: var(--navy-deep);
    padding: 16px 40px;
    border-bottom: 1px solid rgba(255,255,255,0.06);
  }
  .breadcrumb {
    font-family: var(--font-head);
    font-size: 10.5px;
    font-weight: 600;
    letter-spacing: 1.3px;
    text-transform: uppercase;
    color: rgba(255,255,255,0.55);
  }
  .breadcrumb a { color: rgba(255,255,255,0.7); text-decoration: none; transition: color 0.2s; }
  .breadcrumb a:hover { color: var(--white); }
  .breadcrumb .sep { margin: 0 12px; opacity: 0.4; color: rgba(255,255,255,0.5); }
  .breadcrumb .current { color: var(--accent); }

  .hero-eyebrow {
    display: inline-block;
    font-family: var(--font-head);
    font-size: 11.5px;
    font-weight: 700;
    letter-spacing: 2.5px;
    text-transform: uppercase;
    color: var(--accent);
    background: var(--accent-soft);
    padding: 7px 18px;
    border-radius: 20px;
    margin-bottom: 24px;
  }
  .hero h1 {
    font-family: var(--font-head);
    font-size: clamp(34px, 5.2vw, 56px);
    font-weight: 800;
    line-height: 1.1;
    letter-spacing: -0.5px;
    margin-bottom: 22px;
    text-wrap: balance;
  }
  .hero h1 em { color: var(--accent); font-style: normal; }
  .hero-sub {
    font-size: 18px;
    color: rgba(255,255,255,0.85);
    max-width: 920px;
    margin: 0 auto 36px;
    line-height: 1.7;
    text-wrap: balance;
  }
  .hero-ctas { display: flex; gap: 14px; justify-content: center; flex-wrap: wrap; }
  .hero-ctas .btn { font-size: 15px; padding: 14px 30px; }

  /* ── SECTION SHARED ── */
  section { padding: 90px 40px; }
  .section-inner { max-width: 1100px; margin: 0 auto; }
  .section-label {
    font-family: var(--font-head);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 2.5px;
    text-transform: uppercase;
    color: var(--accent);
    margin-bottom: 12px;
  }
  h2 {
    font-family: var(--font-head);
    font-size: clamp(28px, 3.5vw, 40px);
    font-weight: 800;
    line-height: 1.2;
    letter-spacing: -0.5px;
    color: var(--navy);
    text-wrap: balance;
  }
  h3 {
    font-family: var(--font-head);
    font-size: 18px;
    font-weight: 700;
    color: var(--navy);
    margin-bottom: 10px;
  }
  p { color: var(--text-muted); line-height: 1.75; }
  .section-head.centered { text-align: center; max-width: 720px; margin: 0 auto; }
  .section-head p { margin-top: 14px; font-size: 16px; }

  /* ── JOURNEY (Steps 1–6) — comment 0: customer journey timeline / stepped narrative ── */
  .journey { background: var(--off-white); }
  .journey-intro {
    text-align: center;
    max-width: 720px;
    margin: 0 auto 150px;
  }
  .journey-track {
    position: relative;
    max-width: 980px;
    margin: 80px auto 0;
  }
  /* central spine */
  .journey-track::before {
    content: '';
    position: absolute;
    left: 50%;
    top: 30px;
    bottom: 30px;
    width: 2px;
    transform: translateX(-50%);
    background: linear-gradient(180deg, var(--accent) 0%, var(--navy-light) 50%, var(--accent) 100%);
    opacity: 0.35;
    border-radius: 2px;
  }

  .journey-step {
    display: grid;
    grid-template-columns: 1fr 96px 1fr;
    gap: 0;
    margin-bottom: 56px;
    align-items: center;
    position: relative;
  }
  .journey-step:last-child { margin-bottom: 0; }

  /* center node with agent icon */
  .step-node {
    grid-column: 2;
    display: flex;
    flex-direction: column;
    align-items: center;
    z-index: 2;
    gap: 8px;
  }
  .step-node-circle {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: var(--white);
    border: 3px solid var(--accent);
    box-shadow: 0 0 0 6px var(--off-white), 0 6px 20px rgba(28,58,95,0.15);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--navy);
    font-family: var(--font-head);
    font-weight: 800;
    font-size: 20px;
    letter-spacing: -0.5px;
    position: relative;
  }
  /* small agent badge on each node */
  .agent-badge {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: var(--navy);
    border: 3px solid var(--off-white);
    color: var(--white);
    display: flex;
    align-items: center;
    justify-content: center;
    position: absolute;
    bottom: -4px;
    right: -4px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.2);
  }
  .agent-badge svg { width: 16px; height: 16px; stroke: var(--white); fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
  .agent-badge.ai { background: linear-gradient(135deg, var(--navy-mid), var(--accent)); }
  .step-num-tag {
    font-family: var(--font-head);
    font-size: 10px;
    font-weight: 700;
    color: var(--accent);
    letter-spacing: 1.5px;
    text-transform: uppercase;
  }

  .step-content {
    background: var(--white);
    border-radius: 14px;
    padding: 28px 32px;
    border: 1px solid var(--gray-light);
    box-shadow: 0 4px 18px rgba(28,58,95,0.06);
    transition: box-shadow 0.2s, transform 0.2s;
  }
  .step-content:hover {
    box-shadow: 0 8px 28px rgba(28,58,95,0.1);
    transform: translateY(-2px);
  }
  .journey-step.left .step-content { grid-column: 1; text-align: left; }
  .journey-step.right .step-content { grid-column: 3; text-align: left; }

  .step-content h3 {
    font-size: 20px;
    margin-bottom: 10px;
    letter-spacing: -0.3px;
  }
  .step-content > p {
    font-size: 14.5px;
    line-height: 1.7;
    margin-bottom: 16px;
    text-wrap: pretty;
  }

  /* expectation vs delivers callout inside step */
  .compare-callout {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
    margin-top: 16px;
    text-align: left;
  }
  .compare-cell {
    padding: 12px 14px;
    border-radius: 8px;
    font-size: 12.5px;
    line-height: 1.55;
  }
  .compare-cell.expected {
    background: var(--gray-light);
    color: var(--text-muted);
    border-left: 3px solid var(--gray-mid);
  }
  .compare-cell.delivered {
    background: var(--accent-soft);
    color: var(--text);
    border-left: 3px solid var(--accent);
  }
  .compare-cell .compare-label {
    display: block;
    font-family: var(--font-head);
    font-size: 9.5px;
    font-weight: 700;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    margin-bottom: 4px;
    color: var(--text-muted);
  }
  .compare-cell.delivered .compare-label { color: var(--accent-hover); }
  .compare-cell strong { color: var(--navy); }

  .step-quote {
    font-family: var(--font-head);
    font-size: 13.5px;
    font-weight: 600;
    color: var(--navy);
    font-style: italic;
    margin-top: 14px;
    padding-top: 14px;
    border-top: 1px solid var(--gray-light);
    line-height: 1.5;
    letter-spacing: -0.2px;
  }
  .journey-step.left .step-quote,
  .journey-step.left .compare-callout { text-align: left; }

  /* ── DAY IN THE LIFE — comment 1: call-out box ── */
  .day-life { background: var(--white); }
  .day-callout {
    max-width: 920px;
    margin: 48px auto 0;
    background: var(--warm-soft);
    border: 1px solid #f0e1bf;
    border-left: 6px solid var(--warm);
    border-radius: 14px;
    padding: 48px 56px;
    position: relative;
  }
  .day-callout::before {
    content: '';
    position: absolute;
    top: 24px;
    right: 32px;
    width: 56px;
    height: 56px;
    background: var(--warm);
    border-radius: 50%;
    opacity: 0.25;
  }
  .day-callout::after {
    content: '';
    position: absolute;
    top: 38px;
    right: 46px;
    width: 28px;
    height: 28px;
    background: #e8a93a;
    border-radius: 50%;
    box-shadow: 0 0 0 8px rgba(232,169,58,0.18);
  }
  .day-tag {
    display: inline-block;
    font-family: var(--font-head);
    font-size: 10.5px;
    font-weight: 700;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    color: #a87a18;
    background: rgba(232,169,58,0.15);
    padding: 5px 12px;
    border-radius: 4px;
    margin-bottom: 16px;
  }
  .day-callout p.intro {
    font-size: 16px;
    color: var(--text);
    margin-bottom: 24px;
    line-height: 1.75;
  }
  .day-callout p.intro strong { color: var(--navy); }

  .day-timeline {
    display: flex;
    flex-direction: column;
    gap: 18px;
    margin-top: 24px;
  }
  .day-event {
    display: grid;
    grid-template-columns: 130px 1fr;
    gap: 24px;
    padding: 16px 0;
    border-top: 1px dashed #e2cf9a;
    align-items: start;
  }
  .day-event:first-child { border-top: none; padding-top: 0; }
  .day-when {
    font-family: var(--font-head);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: #a87a18;
    padding-top: 2px;
  }
  .day-what {
    font-size: 14.5px;
    color: var(--text);
    line-height: 1.7;
  }
  .day-what strong { color: var(--navy); font-weight: 700; }
  .day-what em { color: var(--accent-hover); font-style: italic; font-weight: 600; }
  .day-conclusion {
    margin-top: 28px;
    padding-top: 24px;
    border-top: 1px solid rgba(232,169,58,0.3);
    font-family: var(--font-head);
    font-weight: 700;
    font-size: 17px;
    color: var(--navy);
    text-align: center;
    letter-spacing: -0.2px;
  }

  /* ── VIDEO EMBED — comment 2: prominent two-thirds with play button overlay ── */
  .video-section { background: var(--off-white); }
  .video-wrap {
    max-width: 920px;
    margin: 48px auto 0;
  }
  .video-frame {
    position: relative;
    aspect-ratio: 16 / 9;
    border-radius: 14px;
    overflow: hidden;
    background: linear-gradient(135deg, #0e2240 0%, #1c3a5f 60%, #254d7a 100%);
    box-shadow: 0 16px 60px rgba(28,58,95,0.25);
    cursor: pointer;
    border: 1px solid rgba(255,255,255,0.05);
  }
  /* stylized "agent at work" scene — no photos */
  .video-scene {
    position: absolute;
    inset: 0;
    overflow: hidden;
  }
  .video-scene svg.bg-grid {
    position: absolute;
    inset: 0;
    width: 100%; height: 100%;
    opacity: 0.18;
  }
  .scene-card {
    position: absolute;
    background: rgba(255,255,255,0.08);
    border: 1px solid rgba(255,255,255,0.12);
    border-radius: 10px;
    backdrop-filter: blur(8px);
    padding: 14px 16px;
    color: var(--white);
    font-family: var(--font-body);
    font-size: 12px;
    line-height: 1.5;
  }
  .scene-card .scene-label {
    font-family: var(--font-head);
    font-size: 9.5px;
    font-weight: 700;
    letter-spacing: 1.2px;
    text-transform: uppercase;
    color: var(--accent);
    margin-bottom: 6px;
    display: block;
  }
  .scene-card.sms {
    top: 16%;
    left: 8%;
    width: 28%;
  }
  .scene-card.handoff {
    top: 30%;
    left: 50%;
    transform: translate(-50%, 0);
    width: 26%;
    text-align: center;
    background: rgba(46,196,168,0.18);
    border-color: rgba(46,196,168,0.35);
  }
  .scene-card.agent {
    bottom: 16%;
    right: 8%;
    width: 28%;
  }
  /* flow arrows between scene cards */
  .scene-arrow {
    position: absolute;
    height: 2px;
    background: var(--accent);
    opacity: 0.6;
  }
  .scene-arrow.a1 {
    top: 26%;
    left: 36%;
    width: 14%;
    transform: rotate(8deg);
  }
  .scene-arrow.a2 {
    bottom: 30%;
    right: 36%;
    width: 14%;
    transform: rotate(-8deg);
  }

  .play-button {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 84px;
    height: 84px;
    background: var(--white);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 12px 40px rgba(0,0,0,0.35), 0 0 0 12px rgba(255,255,255,0.12);
    transition: transform 0.2s, box-shadow 0.2s;
    z-index: 3;
  }
  .video-frame:hover .play-button { transform: translate(-50%, -50%) scale(1.06); box-shadow: 0 16px 50px rgba(0,0,0,0.45), 0 0 0 18px rgba(255,255,255,0.16); }
  .play-button::after {
    content: '';
    width: 0; height: 0;
    border-left: 22px solid var(--navy);
    border-top: 14px solid transparent;
    border-bottom: 14px solid transparent;
    margin-left: 6px;
  }
  .video-overlay {
    position: absolute;
    bottom: 0; left: 0; right: 0;
    padding: 24px 32px;
    background: linear-gradient(180deg, transparent 0%, rgba(14,34,64,0.92) 100%);
    color: var(--white);
    z-index: 2;
  }
  .video-overlay-eyebrow {
    font-family: var(--font-head);
    font-size: 10.5px;
    font-weight: 700;
    letter-spacing: 2px;
    text-transform: uppercase;
    color: var(--accent);
    margin-bottom: 6px;
  }
  .video-overlay h3 {
    color: var(--white);
    font-size: 22px;
    font-weight: 700;
    margin-bottom: 6px;
    letter-spacing: -0.3px;
  }
  .video-overlay p { color: rgba(255,255,255,0.78); font-size: 14px; margin: 0; line-height: 1.5; }
  .video-caption {
    text-align: center;
    margin-top: 18px;
    font-size: 13px;
    color: var(--text-muted);
    font-style: italic;
  }

  /* ── COMPARISON TABLE — comment 3: side-by-side ── */
  .compare { background: var(--white); }
  .compare-table {
    max-width: 980px;
    margin: 56px auto 0;
    background: var(--white);
    border-radius: 16px;
    overflow: hidden;
    box-shadow: 0 4px 24px rgba(28,58,95,0.08);
    border: 1px solid var(--gray-light);
  }
  .compare-header {
    display: grid;
    grid-template-columns: 1.1fr 1fr 1.05fr;
    background: var(--off-white);
    border-bottom: 2px solid var(--gray-light);
  }
  .compare-header > div {
    padding: 24px 28px;
    font-family: var(--font-head);
  }
  .compare-header .col-attr {
    color: var(--text-muted);
    font-size: 11px;
    font-weight: 700;
    letter-spacing: 1.8px;
    text-transform: uppercase;
    display: flex;
    align-items: center;
  }
  .compare-header .col-ai {
    background: var(--white);
    border-left: 1px solid var(--gray-light);
    border-right: 1px solid var(--gray-light);
  }
  .compare-header .col-traac {
    background: var(--navy);
    color: var(--white);
  }
  .col-head-title {
    font-size: 15px;
    font-weight: 800;
    letter-spacing: -0.2px;
    margin-bottom: 4px;
  }
  .col-head-sub {
    font-family: var(--font-body);
    font-size: 12px;
    font-weight: 400;
    color: var(--text-muted);
    text-transform: none;
    letter-spacing: 0;
  }
  .col-traac .col-head-sub { color: rgba(255,255,255,0.7); }
  .col-traac .col-head-title { color: var(--accent); }
  .compare-row {
    display: grid;
    grid-template-columns: 1.1fr 1fr 1.05fr;
    border-bottom: 1px solid var(--gray-light);
  }
  .compare-row:last-child { border-bottom: none; }
  .compare-row > div {
    padding: 22px 28px;
    font-size: 14.5px;
    line-height: 1.55;
    color: var(--text);
  }
  .compare-row .row-attr {
    font-family: var(--font-head);
    font-weight: 700;
    color: var(--navy);
    font-size: 14px;
    letter-spacing: -0.1px;
    display: flex;
    align-items: center;
  }
  .compare-row .cell-ai {
    color: var(--text-muted);
    background: #fafbfd;
    border-left: 1px solid var(--gray-light);
    border-right: 1px solid var(--gray-light);
    display: flex;
    align-items: center;
  }
  .compare-row .cell-traac {
    color: var(--navy);
    font-weight: 600;
    background: rgba(46,196,168,0.05);
    display: flex;
    align-items: center;
    gap: 10px;
  }
  .cell-traac::before {
    content: '';
    width: 6px; height: 6px;
    border-radius: 50%;
    background: var(--accent);
    flex-shrink: 0;
  }

  /* ── CTA ── */
  .cta-section {
    background: linear-gradient(135deg, #1c3a5f 0%, #254d7a 100%);
    padding: 80px 40px;
    text-align: center;
    color: var(--white);
  }
  .cta-section h2 { color: var(--white); font-size: clamp(28px, 4vw, 42px); margin-bottom: 16px; }
  .cta-section p { color: rgba(255,255,255,0.85); font-size: 18px; max-width: 820px; margin: 0 auto 36px; text-wrap: balance; }
  .cta-section .btn { font-size: 15px; padding: 14px 30px; }
  .cta-btns { display: flex; gap: 14px; justify-content: center; flex-wrap: wrap; }

  /* ── FOOTER ── */

  /* ── Responsive trims ── */
  @media (max-width: 980px) {
    .journey-track::before { left: 32px; transform: none; }
    .journey-step { grid-template-columns: 64px 1fr; gap: 16px; }
    .step-node { grid-column: 1; }
    .step-node-circle { width: 52px; height: 52px; font-size: 16px; }
    .journey-step.left .step-content,
    .journey-step.right .step-content {
      grid-column: 2;
      text-align: left;
    }
    .journey-step.left .compare-callout,
    .journey-step.left .step-quote { text-align: left; }
    .day-callout { padding: 36px 28px; }
    .day-event { grid-template-columns: 1fr; gap: 4px; }
    .scene-card { font-size: 10px; padding: 10px; }
    .compare-header, .compare-row { grid-template-columns: 1fr; }
    .compare-row > div, .compare-header > div { padding: 14px 18px; }
  }
  @media (max-width: 640px) {
    .compare-callout { grid-template-columns: 1fr; }
  }

  /* ── TWEAKS PANEL ── */
  #tweaks-panel {
    display: none;
    position: fixed;
    bottom: 24px;
    right: 24px;
    background: white;
    border-radius: 12px;
    padding: 20px;
    box-shadow: 0 8px 40px rgba(0,0,0,0.18);
    z-index: 9999;
    width: 260px;
    font-family: var(--font-body);
    border: 1px solid #e0e8f0;
  }
  #tweaks-panel h4 {
    font-family: var(--font-head);
    font-size: 13px;
    font-weight: 700;
    color: var(--navy);
    margin-bottom: 16px;
    letter-spacing: 0.5px;
  }
  .tweak-row { margin-bottom: 14px; }
  .tweak-row label { display: block; font-size: 11px; font-weight: 600; color: #6b7f90; text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 6px; }
  .tweak-row input[type=color] { width: 100%; height: 32px; border: 1px solid #dde5ee; border-radius: 6px; cursor: pointer; padding: 2px; }
  .tweak-row select { width: 100%; padding: 7px 10px; border: 1px solid #dde5ee; border-radius: 6px; font-size: 13px; color: var(--navy); background: white; }
/* ct-video-iframe */
.video-frame iframe{position:absolute;inset:0;width:100%;height:100%;border:0;display:block;}

/* ===== content-update additions (step bullets, result block, day bullets) ===== */
.step-bullets {
  list-style: none;
  padding: 0;
  margin: 14px 0 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.step-bullets li {
  position: relative;
  padding-left: 22px;
  font-size: 15.5px;
  line-height: 1.55;
  color: var(--text);
}
.step-bullets li::before {
  content: '';
  position: absolute;
  left: 0;
  top: 9px;
  width: 6px;
  height: 6px;
  background: var(--accent);
  border-radius: 50%;
}

.result-block {
  margin: 72px auto 0;
  max-width: 720px;
  text-align: center;
  padding: 44px 36px 40px;
  background: var(--white);
  border: 1px solid rgba(14, 34, 64, 0.08);
  border-radius: 16px;
  box-shadow: 0 14px 36px rgba(14, 34, 64, 0.07);
}
.result-title {
  font-family: var(--font-head);
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 20px;
}
.result-list {
  list-style: none;
  padding: 0;
  margin: 0 0 28px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  align-items: center;
}
.result-list li {
  font-family: var(--font-head);
  font-size: 18px;
  font-weight: 600;
  color: var(--navy-deep);
}
.result-statement p {
  font-family: var(--font-head);
  font-size: 22px;
  font-weight: 800;
  color: var(--navy-deep);
  margin: 6px 0;
  line-height: 1.3;
}
.result-statement p:last-child { color: var(--accent); }

.day-bullets {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.day-bullets li {
  position: relative;
  padding-left: 18px;
  font-size: 15.5px;
  line-height: 1.55;
  color: var(--text);
}
.day-bullets li::before {
  content: '';
  position: absolute;
  left: 0;
  top: 9px;
  width: 5px;
  height: 5px;
  background: var(--accent);
  border-radius: 50%;
}

@media (max-width: 640px) {
  .result-block { margin-top: 52px; padding: 32px 22px; }
  .result-title { letter-spacing: 1.6px; }
  .result-list li { font-size: 16px; }
  .result-statement p { font-size: 18px; }
}