Customer Traac Blog

Why Outbound Calling Campaigns May Be the Secret to Increasing Your Service Department’s Sales

Why Outbound Calling Campaigns May Be the Secret to Increasing Your Service Department’s Sales Continuing the conversation with existing customers is key to maintaining that relationship and customer retention. Outbound campaigns can be highly effective[…]

Why Outsourcing Customer Service is the Smartest Move You Can Make Today

Why Outsourcing Customer Service is the Smartest Move You Can Make Today Outsourcing your Customer Service has a lot of benefits including lower cost, the ability to focus on your core competencies, and have around[…]

How an Automotive Business Development Center Can Help Support Your Sales Team

The sales team at a car dealership is comprised of multiple positions, and multiple duties throughout the company. Some positions you may find at a dealership that have some part in the sales process include[…]

10 Tips for Becoming a Customer-Focused Organization

10 Tips for Becoming a Customer-Focused Organization A customer-focused business is one that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers,[…]

5 Best Appointment Scheduling Software to Use Today

5 Best Appointment Scheduling Software to Use Today A major part of what we do at Customer Traac is schedule appointments for dealerships that ensures not only a full schedule but one that is spread[…]

Bad Customer Service: Having Your Service Advisors Answer the Phones

Bad Customer Service: Having Your Service Advisors Answer the Phones A service advisor at a dealership is a liaison between customers and the service technicians. They determine customer’s needs when it comes to vehicle issues,[…]

Outsourced Business Development: Pros & Cons You Need To Know

Outsourced Business Development: Pros & Cons You Need To Know There are many reasons a company could and should outsource its Business Development Center. Needless to say Outsourced business development has strong pros, and some cons[…]

How Phone Presence Can Increase Customer Satisfaction and Retention

How Phone Presence Can Increase Customer Satisfaction and Retention In a time where we have access to fast, endless information at our fingertips at any given moment, people don’t have time to waste. People’s expectations[…]

How Customer Traac can help your Service Department

How Customer Traac can help your Service Department How can we help your Service Department offer better quality service as well as leave customers with a lasting impression? Check out this explainer video for how[…]

Automotive Call Center Benefits Your Dealership Can Leverage

Automotive Call Center Benefits Your Dealership Can Leverage When it comes to running an automotive dealership, several statements of truth apply: 1) You’re in business to make a profit; 2) Fixed Operations Departments are central[…]