Customer Traac Blog

10 Essential Customer Support Skills Every Representative Needs to Succeed

10 Essential Customer Support Skills Every Representative Needs to Succeed Patience A good customer support representative has tremendous patience. Patience can help with time management, better communication skills, and combat irate customers. A patient representative[…]

How Having a Call Management Team Can Help Dramatically Increase Customer Satisfaction

How Having a Call Management Team Can Help Dramatically Increase Customer Satisfaction It has been said that acquiring a new customer is up to five times as costly as retaining an existing customer. Yikes! Those[…]

Why You Shouldn’t Wait Any Longer to Improve Your Client Relationship Management

Why You Shouldn’t Wait Any Longer to Improve Your Client Relationship Management As Bob Dylan said, the times they are-a-changin’, and they change faster and faster every year. Customer trends and ideals can change year[…]

Why Outbound Calling Campaigns May Be the Secret to Increasing Your Service Department’s Sales

Why Outbound Calling Campaigns May Be the Secret to Increasing Your Service Department’s Sales Continuing the conversation with existing customers is key to maintaining that relationship and customer retention. Outbound campaigns can be highly effective[…]

Outsourcing Customer Service: Giving Your Business The Competitive Edge It Needs

Why Outsourcing Customer Service is the Smartest Move You Can Make Today Outsourcing your Customer Service has a lot of benefits including lower cost, the ability to focus on your core competencies and have around[…]

How an Automotive Business Development Center Can Help Support Your Sales Team

Helping Your Dealership Sales Team With An Automotive BDC The sales team at a car dealership is comprised of multiple positions and multiple duties throughout the company. Some positions you may find at a dealership[…]

10 Tips for Becoming a Customer-Focused Organization

10 Tips for Becoming a Customer-Focused Organization A customer-focused business is one that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers,[…]

5 Best Appointment Scheduling Software to Use Today

5 Best Appointment Scheduling Software to Use Today A major part of what we do at Customer Traac is schedule appointments for dealerships that ensures not only a full schedule but one that is spread[…]

Bad Customer Service: Having Your Service Advisors Answer the Phones

Bad Customer Service: Having Your Service Advisors Answer the Phones A service advisor at a dealership is a liaison between customers and the service technicians. They determine customer’s needs when it comes to vehicle issues,[…]

Outsourced Business Development: Pros & Cons You Need To Know

Outsourced Business Development: Pros & Cons You Need To Know There are many reasons a company could and should outsource its Business Development Center. Needless to say Outsourced business development has strong pros, and some cons[…]