How to Improve Customer Service: 6 Quick Tips to Try Today

Having an excellent customer service team goes beyond having good people skills. It means using the right strategies, tracking the proper metrics, attaining measurable goals, and of course, satisfying the customer.  If you are in[…]

How to Deal With Angry Customers And Diffuse The Situation

One thing is inevitable if you work in customer service—you’re going to come across an angry customer at some point. What isn’t certain is how that customer is going to feel by the end of[…]

Organizational Strategies to Help Your Dealership Thrive

Organizational strategies are the actions companies intend to make to achieve their overall company goals. A car dealership’s success relies heavily on their strategic planning and execution.  To help your dealership thrive, you should implement[…]

Customer Service Training: How to Impress Customers With Your Call Center Employees

Recently, we talked about what to look for when hiring a call center employee. But what about after they’re hired? That’s when the real work begins.  You’ve found your key player after a diligent search,[…]

Call Quality Monitoring: How to Maintain and Improve the Quality of Your Calls

With other methods of customer service becoming more prevalent, such as email and texting, it’s more important than ever to make sure your customer service calls are of the best quality. Calls have an opportunity[…]

What to Look for When Hiring a Call Center Employee

When you’re looking to hire a new call center employee, there are key factors to look for during the interview process that can make a good call center employee. During the interview, keep a close[…]

What Does it Take to Build an Automotive BDC Department?

A lot goes into building out a proper business development center. There are five key factors we believe an automotive BDC must have to ultimately be effective. Whether you are building your BDC in-house at[…]

Nissan Store Case Study: Get Off The Phone & Take A Knee

For over two decades, Customer Traac has helped hundreds of automotive dealerships across the nation improve their profitability, performance, and call volume management. We knew that there was a need for outsourced business development centers[…]

What is a Customer Effort Score, and Why Does it Matter?

There are several key metrics that a customer service center should measure to determine customer satisfaction. For a long time, customer service strategy circulated a lot around metrics like fast reply time or resolution rate[…]

Customer Support Outsourcing: Increase Your Customer Satisfaction Without Sacrificing Call Flow

Many of our success stories begin with a dealership reaching out because they are overwhelmed with answering calls and emails. Customers reaching out for appointment scheduling and services often falls in the laps of the[…]