Customer Traac Blog

10 Tips for Becoming a Customer-Focused Organization

10 Tips for Becoming a Customer-Focused Organization A customer-focused business is one that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers,[…]

5 Best Appointment Scheduling Software to Use Today

5 Best Appointment Scheduling Software to Use Today A major part of what we do at Customer Traac is schedule appointments for dealerships that ensures not only a full schedule, but one that is spread[…]

Bad Customer Service: Having Your Service Advisors Answer the Phones

Bad Customer Service: Having Your Service Advisors Answer the Phones A service advisor at a dealership is a liaison between customers and the service technicians. They determine customer’s needs when it comes to vehicle issues,[…]

Pros and Cons of Outsourcing Your Business Development Center

Pros and Cons of Outsourcing Your Business Development Center There are many reasons a company could and should outsource its Business Development Center. With the good, can sometimes come the bad. Consider all these options[…]

How Phone Presence Can Increase Customer Satisfaction and Retention

How Phone Presence Can Increase Customer Satisfaction and Retention In a time where we have access to fast, endless information at our fingertips at any given moment, people don’t have time to waste. People’s expectations[…]

How Customer Traac can help your Service Department

How Customer Traac can help your Service Department How can we help your Service Department offer better quality service as well as leave customers with a lasting impression? Check out this explainer video for how[…]

Silence the Ring and Hear the Ca-Ching

Several statements of truth apply to all of the country’s 18,000 franchised new vehicle dealerships: 1) You’re in business to make a profit;  2) Fixed Operations Departments are central to your profit-making potential; and, 3)[…]

How Can I Drive More Revenue For My Dealership?

How Can I Drive More Revenue For My Dealership? When you own, manage or work in a car dealership, there are so many things to consider on a daily basis to make everything run smoothly.[…]