Customer Traac Blog
Automotive Marketing Best Practices
Click here to learn some crucial tips for automotive marketing and how Customer Traac can help your dealership increase its ROI.
Continue ReadingHow To Improve Dealership Customer Service
Learn some best-practices for providing the best automotive dealership customer service, and how Customer Traac can help you improve your service.
Continue ReadingHow To Find The Right Dealership Service BDC
Click here to learn what to look for while searching for the best service BDC for your dealership, and how Customer Traac can help.
Continue ReadingHow to Improve Customer Service: 6 Quick Tips to Try Today
Having an excellent customer service team goes beyond having good people skills. It means using the right strategies, tracking the proper metrics, attaining measurable goals, and of course, satisfying the customer. If you are in[…]
Continue ReadingHow to Deal With Angry Customers And Diffuse The Situation
One thing is inevitable if you work in customer service—you’re going to come across an angry customer at some point. What isn’t certain is how that customer is going to feel by the end of[…]
Continue ReadingOrganizational Strategies to Help Your Dealership Thrive
Organizational strategies are the actions companies intend to make to achieve their overall company goals. A car dealership’s success relies heavily on their strategic planning and execution. To help your dealership thrive, you should implement[…]
Continue ReadingCustomer Service Training: How to Impress Customers With Your Call Center Employees
Recently, we talked about what to look for when hiring a call center employee. But what about after they’re hired? That’s when the real work begins. You’ve found your key player after a diligent search,[…]
Continue ReadingCall Quality Monitoring: How to Maintain and Improve the Quality of Your Calls
With other methods of customer service becoming more prevalent, such as email and texting, it’s more important than ever to make sure your customer service calls are of the best quality. Calls have an opportunity[…]
Continue ReadingWhat to Look for When Hiring a Call Center Employee
When you’re looking to hire a new call center employee, there are key factors to look for during the interview process that can make a good call center employee. During the interview, keep a close[…]
Continue ReadingWhat Does it Take to Build an Automotive BDC Department?
A lot goes into building out a proper business development center. There are five key factors we believe an automotive BDC must have to ultimately be effective. Whether you are building your BDC in-house at[…]
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