Customer Traac Blog

Customer Relationship Management Strategies

Why You Shouldn’t Wait Any Longer to Improve Your Client Relationship Management

As Bob Dylan said, the times they are-a-changin’, and they change faster and faster every year. Customer trends and ideals can change year over year, and using the same old CRM strategies can hurt your[…]

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Why Outbound Calling Campaigns May Be the Secret to Increasing Your Service Department’s Sales

Continuing the conversation with existing customers is key to maintaining that relationship and customer retention. Outbound campaigns can be highly effective for improving your service department’s sales in that it puts the power back in[…]

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Outsourcing Customer Service: Giving Your Business The Competitive Edge It Needs

Outsourcing your Customer Service has a lot of benefits including lower cost, the ability to focus on your core competencies and have around the clock customer service. Missed calls and appointments are missed opportunities, and[…]

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How an Automotive Business Development Center Can Help Support Your Sales Team

The sales team at a car dealership is comprised of multiple positions and multiple duties throughout the company. Some positions you may find at a dealership that have some part in the sales process include[…]

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10 Tips for Becoming a Customer-Focused Organization

A customer-focused business is one that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers, rather than technical or sales operations. Building[…]

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24 Best Appointment Scheduling Software That Will Save You Time & Money

You’re busy running a growing business. You don’t have the time to manually schedule your client appointments. You’re looking for a reliable appointment scheduling software to save you time, and schedule client meetings without hassle.[…]

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Bad Customer Service: Having Your Service Advisors Answer the Phones

A service advisor at a dealership is a liaison between customers and the service technicians. They determine customer’s needs when it comes to vehicle issues, repairs, and scheduling. They can almost fall into more of[…]

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Outsourced Business Development: Pros & Cons You Need To Know

Are you thinking about outsourcing your Business Development Center? Needless to say, outsourced business development has strong pros, as well as some cons to be aware of. We’ve provided a list of these pros and[…]

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How Phone Presence Can Increase Customer Satisfaction and Retention

In a time where we have access to fast, endless information at our fingertips at any given moment, people don’t have time to waste. People’s expectations are high for how information is shared and received.[…]

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How Customer Traac can help your Service Department

How can we help your Service Department offer better quality service as well as leave customers with a lasting impression? Check out this explainer video for how our Virtual Automotive BDC can get your service[…]

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