Insights, tactics, and lessons from three decades of running BDCs for automotive dealerships, plus what we're seeing now as AI changes the game.
Sales BDC
Decades of data point to the same conclusion: the dealerships that respond fastest win the most deals. Here's why the five-minute rule still holds, and what it takes to actually hit it.
Service BDC
Your service department is leaving money in the lane every day, and it usually isn't a staffing problem. It's a coverage problem. Here's how to keep the bays full without burning out the advisors you already have.
AI & Tech
The AI pitches all sound the same, and the demos are designed to dazzle. Before you sign anything, these three questions will tell you more about whether a tool will actually work in your store than any sales deck ever could.
Sales BDC
Most dealerships stop following up right around the time the average buyer is getting serious. The gap between when you quit and when they're ready is where a huge share of your deals quietly go to your competitors.
