More Calls Answered.
More Bays Filled.
More Revenue Per RO.
Customer Traac's Service BDC puts trained agents on your phones — backed by AI that keeps every interaction logged, every follow-up timed, and every customer detail captured — so your service advisors can focus on the customers in front of them.
Every Unanswered Call Is An Appointment Your Competitor Just Scheduled.
Your service drive is only as strong as the calls it catches. When advisors are tied up with customers in the lane, phones go unanswered, voicemails go unreturned, and appointments never get made.
It's not a people problem — it's a capacity problem.
Instead, Customer Traac agents field your service calls. They know your scheduling system, your service offerings, and how to turn a caller into a confirmed appointment.
What our service partners typically see.
Complete Coverage Across Every Service Touchpoint.
Inbound Scheduling
AI routes calls intelligently and logs every interaction, while our agents book directly into your scheduling system, maximizing your available hours.
Shop Loading
Trained agents schedule strategically, balancing your technician capacity and maximizing throughput across the day.
Reminder Campaigns
Our agents conduct outbound reminder calls to reduce no-shows, confirm arrival times, and keep your service drive running on schedule.
Recall Management
Our agents proactively reach out to affected customers and schedule them, turning a compliance requirement into a customer touchpoint.
CSI Follow-Up
Our agents conduct post-visit follow-up satisfaction calls to address concerns and reinforce the relationship between your customer and your store.
Outbound Campaigns
Our agents run structured outbound campaigns to keep your existing customer base aware of upcoming or lapsed maintenance and specials.
Your Advisors Focus On The Lane.
We Handle Everything Else.
More Time in the Lane
Customer Traac saves your team 2–4 hours of phone time per day. Time that goes back into recommended services, stronger customer relationships, and higher RO value.
+2–4 hrs / advisor / daySmarter Scheduling
Same-day and next-day scheduling keeps your shop loaded without bottlenecks. No overbooked mornings, no empty afternoons – our agents know how to load your schedule the way your service manager would.
Same / next dayConsistent Customer Experience
Every caller gets the same professional, knowledgeable experience, regardless of how busy your drive is. No customers who feel like an afterthought.
Every call · same standardFull Visibility
Daily call logs, weekly summaries, and monthly business reviews — your service manager always knows exactly what's happening on the phones and how it's impacting the drive.
Daily · weekly · monthlyWhat Fixed Ops Leaders Are Saying
Let's Talk About Your Service Drive.
Whether you're dealing with missed calls, inconsistent scheduling, or a service team stretched too thin, see what Customer Traac can take off their plate and put back on your books.