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Real Agents · Real Conversations · Real Results

More Conversations.
More Appointments.
More Closed Deals.

Customer Traac's Sales BDC puts trained agents on every lead, every time, backed by AI that makes every interaction faster, smarter, and more consistent — turning inquiries into appointments and appointments into sold vehicles.

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Performance Standards

The Numbers We're Measured Against.

<5MIN
Internet Lead
Response Time
95%
Compliance Rate
On Lead Response
30%
Live Contact
Rate
45%
Appointment
Conversion
50%
Show
Rate
These are the standards we hold ourselves to — and report on — every month.
Filling The Gap

Speed Wins.
Most Dealerships Aren't Fast Enough.

Over 90% of car buyers research online before visiting a dealership. Most are in market for 30 to 90 days — but the average dealership follows up for only 7 to 14.

That gap is where your competitors are winning deals that should have been yours.

The first dealer to make a genuine human connection with an internet shopper has a significant advantage. Customer Traac is built to make sure that dealer is you.

Buyer Window vs. Follow-Up
Buyer in-market window30–90 days
How long shoppers stay open to a deal
Average dealership follow-up7–14 days
Where most teams stop reaching out
Customer Traac follow-up90+ days
Structured outreach through the full decision window
The Process

A Follow-Up Cadence Built To Convert.

Every lead gets a structured, agent-managed follow-up cadence — from first contact through close or disqualification. AI handles routing, logging, and timing. Our agents handle the conversations.

Human Agent
AI Assist
AI+
Both
Day 1
First Contact
A Customer Traac agent responds within 5 minutes of lead receipt. Phone first. If no answer, a personalized voicemail and email follow immediately.
AI+
Routed by AI
Voiced by Agent
Day 1
Second Attempt
A same-day second phone attempt — mid-day or early evening, timed to maximize reach. No message left. Just another genuine attempt to connect.
Human
Agent
Day 2
Follow-up
A second call and a second email — both personalized, referencing the original inquiry. Informative: updated inventory, a current offer, a reason to engage.
AI+
Email Drafted
Agent Called
Days 3–10
Structured Outreach
A mix of calls and emails, spaced to stay present without becoming noise. We track and log each touchpoint in your CRM.
Human
Agent
Days 10–30
Extended Follow-Up
Leads that haven't converted stay in active follow-up through day 30 — with agent-managed outreach timed to the buyer's decision window.
Human
Agent
Days 30–90
Long-Term Nurture
58% of internet shoppers take more than 30 days to decide. Structured monthly touchpoints keep your dealership top of mind until the customer is ready.
AI+
AI Cadence
Agent Outreach
Day 90+
Contacts List
Leads that haven't converted move to a long-term contacts list and receive monthly outreach. No lead is ever truly dead.
Human
Agent
What Your Sales Team Gets

Your Team Sells.
We Handle Everything Before The Handoff.

Appointment Quality

We set committed appointments — confirmed, calendar-booked, and handed off to your sales team with full context on the customer's needs and timeline.

CRM Accuracy

Every interaction, whether with AI or our human agents, is logged directly in your CRM. Your managers see exactly what happened with every lead, every time.

Objection Handling

Our agents are trained to navigate pushback — on price, timing, and competing offers — with a clear goal: keep the conversation moving toward a yes.

Full Transparency

Get daily activity, weekly summaries, and monthly performance reviews. Know exactly how your leads are being worked and what's converting.

Results & Proof

What Dealerships Are Saying

"We have been using Customer Traac for our BDC for the past 90 days and could not be happier. Their answer rate is phenomenal and the training of their agents is exceptional. We've even implemented them on our CSI follow-up and special-order parts scheduling. They've proven to be a great partner."

Mike Suelter
Director of Fixed Operations, Fury Chrysler Jeep Dodge Ram

"Customer Traac agents are trained to schedule appointments same day and next day. If you need more appointments in the afternoon and on Saturdays, Customer Traac will make it happen."

Jim Bloedel
Russ Darrow Automotive Group
Proven Outcomes

What our partners typically see.

55–70%
Appointment-to-Show Rate
10–20%
Show-to-Sale Conversion
90DAYS
Typical Timeframe to Positive ROI
Get In Touch

Let's Talk About Your Leads.

We'll look at your current lead volume, your follow-up gaps, and what a structured BDC approach could recover for your sales team.

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