Privacy Policy

Customer Traac is a CCS company. We provide people powered BDC services enhanced by AI for automotive dealerships. This Privacy Policy explains how Customer Traac ("Customer Traac," "we," "us," or "our") collects, uses, and protects information when you visit this website or interact with us. To learn more about our parent company, Customer Contact Services, visit yourccsteam.com/about.

1. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically.

Information you provide. When you request a demo, calculate your ROI, contact us, or apply for a position, you may give us your name, dealership or company name, email address, phone number, role, areas of interest, and any details you include in a message. If you apply for a job, you may also provide your location, how you heard about us, and a resume or other application materials.

Information collected automatically. When you visit the site, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and the dates and times of your visits. We collect this information using cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule demos or consultations.
• Provide, operate, and improve our services and this website.
• Evaluate job applications and communicate with applicants.
• Send information you request and, where permitted, relevant updates.
• Analyze site usage and performance.
• Comply with legal obligations and protect our rights.

3. Cookies and Analytics

We use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. We may use third party analytics providers, such as Google Analytics, to help us measure traffic and improve the site. You can control cookies through your browser settings. Disabling cookies may affect how the site functions.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Other companies within the CCS family of companies for the purposes described in this policy.
• Service providers and vendors who perform functions on our behalf, such as hosting, analytics, and communications.
• Others when required by law, to enforce our terms, or to protect the rights, property, or safety of Customer Traac, our clients, or others.

If our business is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us. Depending on where you live, you may have additional rights under applicable privacy laws. We will honor those rights as required by law.

8. Third Party Links

This site may contain links to third party websites, including the website of our parent company. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

This site is intended for a business audience and is not directed to children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of the site after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through this website. Customer Traac is a CCS company. To learn more about Customer Contact Services, visit yourccsteam.com/about.